Last revised: April 2024

Privacy Policy Notice

Notice: We have updated our Privacy Notice as of April 01, 2020 to provide you with more information about the features we offer that allow our customers to better control who they contact through our products and services. Please read more here.

Please note that this “EMAGES SOFT SERVICES” Privacy Policy applies to personal data that is collected and processed by “EMAGES SOFT SERVICES”   or, as relevant, the particular named in your contract, such as our EU affiliate, “EMAGES SOFT SERVICES”  (references to  Name, us, we or our in this Privacy Policy refer to “EMAGES SOFT SERVICES”   and affiliates).

“EMAGES SOFT SERVICES”  understands the importance of protecting your information. We recognize that when you choose to provide us with information about yourself, you trust us to use it in a responsible manner. This Privacy Policy applies to any information provided or collected through our website www.emagessoft.com  (the Website) and outlines how “EMAGES SOFT SERVICES”  as a data controller collects, processes, uses and discloses the information you provide by using the Website.

Company Name, as a data controller, collects and processes personal data relating to interactions with our Website and you can contact us at: support@emagessoft.com

We will use your personal data only for the purposes and in the manner set forth below, which describes the steps we take to ensure our processing of your personal data is in compliance with the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any implementing legislation (Data Protection Legislation).

YOUR RIGHT TO OBJECT – PLEASE NOTE THAT YOU HAVE A RIGHT TO OBJECT TO PROCESSING OF YOUR PERSONAL DATA WHERE THAT PROCESSING IS CARRIED OUT FOR OUR LEGITIMATE INTEREST.

Please read the following carefully to understand our use of your personal data.

What Type of Personal Data Do We Collect About You?

“Personal data” means any information about an individual from which that person can be identified. We only collect personal data about you on our Website which you volunteer by emailing us, by using our online forms, in order to deliver a service or product to you, or to send you newsletters or other information. In addition to the information you provide to us, we collect certain information when you visit our Website. Identity Data includes first name, last name, username or similar identifier, and title.

• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details collected and used by Stripe solely for purposes of completing your purchase. We do not store or use your credit card information. Financial information provided by you via the Websites will be collected, stored and processed by Stripe and any other third party payment service providers as designated by “EMAGES SOFT SERVICES”from time to time. Third party payment service providers will be responsible for your payments information which will be subject to the privacy policy of them , or any other third party service provider as applicable.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug‑in types and versions, operating system and platform and other technology on the devices you use to access our Website.
• Profile Data includes your purchases or orders made by you, your LinkedIn® profile (if applicable), your preferences, feedback, communications and survey responses, and your “EMAGES SOFT SERVICES”password and username as applicable.
• Usage Data includes information about how you use our Website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Sharing with Third Party Service Providers and Vendors

Occasionally, we enter into contracts with carefully selected third parties to assist us in servicing you (for example, providing you with customer service, fraud detection and deterrence or access to advertising assets and providing us with information technology and storage services) or to assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). Additional information about certain third-party service providers we share personal information with is available here. Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared.

If you purchase a product or service from a third party through one of our brands, we will pass your personal information to such third party in order for them to fulfill your order.

We offer features that allow you to better target who you contact through our products and services.  These features allow you to optimize your campaigns, segment your lists, and better customize your offerings to your customers.  In order to do this, we partner with third parties who can provide you with information about your contacts. If both you and your contacts are located outside of the European Union, this may include demographic information and geographic location.  We require that these third parties are contractually or legally permitted to share this information with you.

In order to provide you with these features, we may send third parties certain pseudonymized personal data about your contacts.  These third parties are prohibited from using this personal data for any purpose beyond that for which it was shared.

We also share non-personal information with certain third parties, including the media, industry observers, marketing and advertising partners, vendors, customers, potential customers or partners. For example, we disclose mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.

Our third party service providers and vendors may use cookies, web beacons, pixels, tags, scripts and similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here, or if you are located in the European Union, click here. Click here to opt out of interest-based advertising on your mobile device(s). Please note you will continue to receive generic ads. Click here to access our Cookie Notice.

Links to Other Websites

Our Website may, from time to time, contain links to third party websites. If you follow a link to any of those third party websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those practices. Please check those policies before you submit any personal data to those websites.

No Information from Children Under Age 18

Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian of such a child and become aware that your child has provided personal information to us, please contact us as described in this Privacy Notice and we will take reasonable steps immediately to remove any such information.

HOW DO WE USE THE INFORMATION WE GATHER?

We will only use your personal data for the purposes and legal bases, for which we may contact you via email, phone, social media, or other forms of communication, as set out in the table below:

Purpose(s) for Processing  & Legal Basis for Processing

• To register a new customer, create and maintain your customer account and provision services to you.
• To provide open source software (OSS).
• To provide software as a service (applies to customers who use any of Company Name’s SaaS based products).
• To provide product technical support.
• To manage our relationship with you, including processing your order and delivering the requested product or service to you on our Website Online Store.

(Processing is necessary for the performance of a contract or to enter into such a contract with you.)

• To provide you with information about “EMAGES SOFT SERVICES” and its products and services and provide newsletters or email updates to you.
• To notify you about special offers and products or services that may be of interest to you.
• To understand the flow of traffic on our website and to provide a better website experience and to understand the needs of our customers.
  Your consent – which you can withdraw at any time.
• To ensure that content on the Website is presented in the most effective manner for you and for your computer or mobile device.
• To record and support your participation in the activities you select.
• To notify you about any changes to the Website, policies, products and services.
• To assist in providing the highest level of customer care.
• For the prevention and detection of fraud, money laundering or other crimes or for the purpose of responding to a binding request from a public authority or court.
  (The processing is necessary to comply with legal and regulatory obligations.)

Do We Share Your Personal Information with Third Parties, such as Affiliates, Service Providers or Consultants?

We may disclose your personal data to any member of our group from time to time in order to provide you with the services or products requested.

We may disclose your personal data to third parties who provide a service to us, including:

• Third party payment gateways, who provide payment processing services
• Providers of cloud‑based CRM software in relation to customer account maintenance and billing
• Providers of cloud‑based marketing software in relation to prospective customer information management
• Providers of cloud‑based training software in relation to online training and certification for customers and end users
• Providers who collect information on our behalf, including as necessary to operate features of the Website, such as customer satisfaction surveys
• Providers of cloud‑based accounting software in relation to the management of accounting
• Third party service providers that help us operate and manage our Website, process orders, and fulfil and deliver products and services that you purchase from us

We may also disclose your personal data to the following recipients:

• If “EMAGES SOFT SERVICES”or substantially all of its assets are acquired by a third party, in which case your personal data held by us may be included in the transferred assets (for example, in the form of a database of users of the Website). Similarly, personal data may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.
• To our distribution and reseller partners who may contact you regarding our products and services.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or court order, or in order to enforce, establish, exercise or defend legal rights, the rights, property, or safety of you, us, our group, or employees.
• To enforce applicable terms of use, including investigation of potential violations as permitted by law.
• To detect, prevent, or otherwise address fraud, security, or technical issues.
• To protect against harm to the rights, property or safety of Company Name, our employees, our users, customers, or the public as required or permitted by law.

We may also provide non‑personal data to third parties, where such information is combined with similar information of other users of the Website. The aggregate information that we share may include anonymous information that is captured through the use of cookies and other similar tracking technology. The third parties to whom we may provide this information may include our Website design, data analysts, development and hosting contractors.

Is Your User Data Secure?

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organization. We will continue to revise policies and implement additional security features as new technologies become available. Where we have given you a password which enables you to access certain parts of our Website, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.

Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website. Any transmission of personal data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access or disclosure.

How Long Do We Store Your Data?

We store your personal data during the time that you are a customer or end user of “EMAGES SOFT SERVICES”   for purposes of providing you the services, and for up to seven years after you cease to be a customer or end user. If you have never been a customer or registered end user of Company Name, but have consented to receive marketing inquiries or other information from Company Name, we may store your data for up to two years. We reserve the right to store or delete your personal data earlier or later than set forth herein if required to do so by an applicable law or regulation, including the GDPR and for the exercise or defence of legal claims.

Where We Store Your Personal Data

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA), for the purposes described above, including to countries such as the United States of America or Russia, which may not provide an adequate level of protection in relation to processing your data. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy and Cookies Policy and the Data Protection Legislation. To the limited extent that it is necessary to transfer your personal data outside of the EEA, we will ensure appropriate safeguards are in place to protect the privacy and integrity of such personal data, including European Union Model Clauses under Article 46.2. Please contact us if you wish to obtain information concerning such safeguards (see Contact Us below).

Your Rights

“EMAGES SOFT SERVICES” is committed to ensuring that you have control and visibility of your personal data. Below is a summary of your rights and additional commitments from Company Name. You may exercise your rights by contacting us at support@emagessoft.com.

Right of Access – You can request a copy of the personal data we hold about you.

Right to Rectification – You have the right to request that we correct any inaccuracies in the personal data we hold about you and complete any personal data where this is incomplete.

It is your responsibility to ensure that any information you have provided to us is accurate and up‑to‑date. If any of the information that you have provided to us changes, please send us an email entitled ‘CHANGE OF DETAILS’ to support@emagessoft.com.

Right of Access

You can request a copy of the personal data we hold about you.

Right to Erasure (‘Right to be Forgotten’)

You have the right to request that your personal data be deleted in certain circumstances including:

• The personal data are no longer needed for the purpose for which they were collected;
• You withdraw your consent (where the processing was based on consent);
• You object to the processing and there are no overriding legitimate grounds justifying us processing the personal data (see Right to Object below);
• The personal data have been unlawfully processed; or
• To comply with a legal obligation.

However, this right does not apply where, for example, the processing is necessary:

• To comply with a legal obligation; or
• For the establishment, exercise or defence of legal claims.

Right to Restriction of Processing

You can ask that we restrict your personal data (i.e., keep but not use) where:

• The accuracy of the personal data is contested;
• The processing is unlawful but you do not want it erased;
• We no longer need the personal data but you require it for the establishment, exercise or defence of legal claims; or
• You have objected to the processing and verification as to our overriding legitimate grounds is pending.

COOKIE SETTINGS

Automated Decision Making

You have a right not to be subjected to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you other than where the decision is:

• Necessary for entering into a contract, or for performing a contract with you;
• Based on your explicit consent – which you may withdraw at any time; or
• Authorized by European Union or Member State law.

Where we base a decision solely on automated decision making, you will always be entitled to have a person review the decision so that you can contest it and put your point of view and circumstances forward.

How Do We Use Cookies?

Cookies are small data files that are stored in your web browser on your computer, tablet or smartphone (each a “Device”) when you visit a website. Cookies serve a number of purposes like letting you navigate between pages efficiently, remembering your preferences, interests or log in details, and generally improving your experience.

Most web browsers automatically accept cookies, but if you do not want to allow cookies or only allow the use of certain types of cookies, please refer to your browser settings which should allow you to accept or deny cookies (please read section “Managing and Disabling Cookies” below for more details about how to do this). You can also use the browser settings to withdraw your consent to the use of cookies at any time or delete cookies that have already been set on your Device. Keep in mind that by disabling certain categories of cookies, you may be prevented from accessing some features of our Websites. You should be able to find more in‑depth information about opting out of cookies on your browser settings menu.

“EMAGES SOFT SERVICES” uses cookies to gather information on Website usage. This information is gathered to improve the content, usability, and functionality of the Website. This helps us better understand our customers and improve their experience with us. The following table provides additional information about cookies we use on our Website:

WEBSITE COOKIES

Further Details on our specific use of cookies are contained in the following table:

MANAGING AND DISABLING COOKIES

You can control the cookies placed and retained on your Device. The Privacy and Cookies Policy is provided to be transparent about our practices regarding the use of cookies and to allow you the opportunity to make an informed choice.

Where applicable, we will obtain your prior informed consent to use cookies and other tracking technologies which store or access information on your Device. Most browsers accept cookies automatically but they can be set up to ask for your prior consent before an individual cookie is set on your Device. This will give you control over your cookies; however, it may interfere with your browsing experience as some websites may not function properly and you may not be able to take advantage of all the features offered by our Website.

For instructions on blocking and deleting cookies, see the privacy and help documentation of your specific browser’s website. If you use multiple Devices and/or browsers you will need to disable cookies on each Device and on each browser separately. Here are the locations of the cookie settings for all major web browsers:

• Internet Explorer – Tools > Internet Options > Privacy tab.
• Mozilla Firefox – Tools > Options > Privacy menu.
• Safari Users – Edit > Preferences > Privacy menu.
• Chrome Users – Settings > Content Settings > Privacy > Cookies.

If you limit the ability of our websites to set cookies, this may prevent you from using certain features of our Website properly and your user experience – which will no longer be personalized for you – may deteriorate. You may also be able to opt out from certain cookies through third party cookie management sites. Disabling cookies may prevent you from using certain parts of our Website. If you delete your cookies from the browser, you may need to remember to reinstall opt‑out cookies.

WHERE CAN I GET MORE INFORMATION ABOUT COOKIES?

You can find more information about cookies by visiting the following information websites:

www.aboutcookies.org

www.allaboutcookies.org

Changes to Our Privacy and Cookies Policy

We reserve the right to change this Privacy and Cookies Policy from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last revised” date at the top of this Privacy and Cookies Policy. Where you have previously consented to our use of your personal data, your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check this Privacy and Cookies Policy periodically for updates. If we consider the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy and cookies policy changes). We will also keep prior versions of this Privacy and Cookies Policy in an archive for your review.

Contact Us

If you have any questions, comments, requests and complaints regarding this Privacy and Cookies Policy and the information we hold, please contact us at support@emagessoft.com, call us at <M: +91-9557399588>, or use our online contact form. 

Company Name & Address  

EMAGES SOFT SERVICES
F-13 VIDYUT NAGAR COLONY ,
GT ROAD , DHANIPUR, ALIGARH-202001
, UTTAR PRADESH,INDIA.

Email: support@emagessoft.com
Ph:  +91-9891452372 , 9557399588
www.emagessoft.com